What’s a Cloud Contact Center?
SMARTER AI. TAKE MORE CALLS. LESS AGENTS NEEDED.
Cloud Contact Center, aka Contact Center as a Service (CCaaS), is a cloud-based Contact Center software solution, hosted by a cloud contact center provider, typically offered as a pay-as-you-go model.
CCaaS makes interactions through voice, email, social media and the web accessible from virtually anywhere.
CCaaS integrates with the same phone system used in other departments, and is considered part of the Unified Communications as a Service (UCaaS) family.